Returns & Exchanges
At Diabexy, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items. We are committed to ensuring your fashion experience is as seamless as your favorite outfit.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Print and Pack
Download your prepaid shipping label and securely place the items in their original packaging, ensuring all tags are still attached.
Ship It Back
Drop off your package at any authorized carrier location; we will track the shipment and notify you once it arrives at our warehouse.
Receive Refund or Exchange
Once our team inspects the items, we will process your refund to the original payment method or ship out your new exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing